Returns & Exchanges

At Kershaw Sales Shop, we take pride in providing discerning collectors with premium cutlery. While we meticulously inspect every blade before shipment, we understand that occasionally a return or exchange may be necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Items must be in original, unused condition with all original packaging
• Returns must be initiated within 15 days of receiving your order
• The product must not show signs of use, sharpening, or modification
• All protective coatings and factory seals must remain intact

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• Product name and quantity
• Reason for return/exchange
• Whether you prefer a refund or exchange
• Photos of the item (if applicable)

Step 2: Receive Authorization

Our team will review your request within 2 business days. If approved, we’ll email you:

• Return authorization number (RMA)
• Detailed return instructions
• Prepaid return shipping label (for defective items only)

Step 3: Package and Ship

Securely package the item(s) in their original packaging with all included materials. Include a copy of your order confirmation or packing slip. Ship to:

Step 4: Processing

Once received, we’ll inspect your return within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Note:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• International returns may be subject to customs fees which are non-refundable

Exchange Information

For exchanges:

• We’ll ship your replacement item once the original is received
• You’ll be responsible for any price difference
• Expedited shipping options are available at additional cost

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at [email protected]
2. Include photos of the damage/defect and packaging
3. We’ll provide a prepaid return label and expedite your replacement

For additional questions about our returns policy, please contact our customer service team at [email protected].