Welcome to Kershaw Sales Shop’s FAQ section. Here you’ll find answers to common questions about our premium cutlery, shipping policies, and more. If you don’t find what you’re looking for, our blade-loving support team is always ready to help at [email protected].

Product Questions

What types of knives do you specialize in?
We specialize in premium butterfly knives (balisongs), tactical folders, and artisan cutlery from top brands like Benchmade, Boker, Bear and Son, and our own Kershaw line. Our collection includes everything from collector-grade pieces to practical everyday carry (EDC) knives.
Are your butterfly knives sharpened when shipped?
Yes, all our functional knives arrive razor-sharp and ready for use, just as our craftsmen intended. Only our trainer models come unsharpened for safe practice.
Do you sell knife trainers for beginners?
Absolutely! We offer a selection of high-quality butterfly knife trainers perfect for mastering techniques without the risk of sharp edges. Look for “Butterfly Knife Trainers” in our menu.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding certain Asian regions and remote locations due to local regulations. Our checkout system automatically verifies if we can ship to your address.
How long does shipping take?
Orders process within 1-2 business days. Delivery times vary by method:
• Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
• Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
How are knives packaged for shipping?
Every knife ships in discreet, reinforced packaging with protective padding to ensure collector-grade protection during transit. We understand the importance of both security and discretion.

Legal & Restrictions

How do you handle local knife laws?
Our system automatically checks shipping eligibility during checkout based on your location. Restricted items (like automatic openers in certain areas) will be flagged immediately. It’s ultimately the buyer’s responsibility to know their local laws.
What if my country has import restrictions?
We recommend checking your local customs regulations before ordering. While we ship discreetly, we cannot guarantee clearance in regions with strict blade import laws. Restricted shipments may be returned or confiscated without refund.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date for unused items in original packaging. Blades that have been sharpened, altered, or used cannot be accepted. Please contact us at [email protected] to initiate a return.
What if my knife arrives damaged?
While rare due to our premium packaging, if damage occurs, contact us immediately with photos of the product and packaging. We’ll arrange a replacement or refund once we verify the damage.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Do you store my payment information?
No, we never store your full payment details. All transactions are processed through our secure payment gateways that comply with PCI security standards.
Can I create an account to track orders?
Currently, we operate with guest checkout but provide real-time tracking via email for every order. Future account features are in development!

Still Have Questions?

Our team of cutlery enthusiasts at Kershaw Sales Shop is always ready to help you find the perfect blade or answer any questions. Reach us at [email protected] – we typically respond within 24 hours.

Remember: Every knife we sell carries the weight of craftsmanship, and every delivery comes with our commitment to your satisfaction.